We have a thorough project planning phase, our costs are clear, we operate two policies which come into play at this point ‘Always Best Value’ and ‘No Surprises’.
Every project we have owned has been delivered on time and on budget, and there are various factors which have allowed us to achieve this.
We’re careful on documenting scope and know it’s very easy to see scope creep in HR
projects. Our review processes will quickly pick up any change in direction and bring it to the attention of the stakeholders. Understanding the Red Flags in our processes is vital, reviewing against time, budget, expected outcomes and actively seeking out those roadblocks which are getting in the way of delivery.
We fully understand the capability/speed/cost equation and apply it logically. Our partners will cost 4 times the daily rate our consultants, if their output on a task is not 4 times higher than a consultant and there is no variation in quality - we use a consultant to deliver the work. To give an example if we are conducting SFIA assessments of personnel a partner will take 15 minutes and be 100% accurate. A consultant will take 30 minutes and then will need to be reviewed by another team member. However, if we’re assessing a position description, a partner and consultant would both take 15 minutes to complete the task.
Simple decision on capability/speed/cost make a huge difference to both time and budget.
We review our financial performance on a monthly basis, so it is impossible for a project to be a long way off course before it is picked up by the system.
We have also worked to fixed price arrangements when clients are happy to invest in a thorough scoping exercise. With triggers and milestones agreed upfront and any overage costs are born by Zink.